Fusion Movement Policies

Registration

Pre-registration is required to reserve private lessons. Pre-registration involves payment in advance as well as filling out paperwork – required for new clients only. Please update your paperwork if there have been any significant changes to your health and please inform Susan personally of any health changes.

Pre-registration can be done online here with Susan’s Client Intake Forms, or by contacting Susan by phone or email.

Canceled Lessons
Effective February 1, 2015

Our time together is valuable. In order to honor the commitment that each of us has made to your appointment, please kindly give at least 24 hours advance notice when canceling or rescheduling your lesson. Cancellation or rescheduling of an appointment with less than 24 hours advance notice will result in a full charge for that session.

Please note that this cancellation policy is in place to minimize disruption to all clients of Fusion Movement Pilates and to myself as your instructor. When appointments are cancelled with less than 24 hours advance notification, other clients that have been turned away for that time miss out on a lesson.

Extreme emergencies are exceptions to the cancellation policy and will be considered on an individual case basis. For example, being sick or physically unwell, work/family obligations, or car troubles are all unfavorable circumstances yet they are not considered an extreme emergency.

There will not be a charge for a missed session due to inclement weather such as a snow storm.

If for any reason I must cancel your lesson with less than 24 hours notice, I will compensate you with a “freebie cancel pass”. This pass will enable you to cancel one appointment one time only with less than 24 hours notice. Your “freebie cancel pass” is good for 2 months from the date of your canceled session.

Refunds for Private Lessons

Fusion Movement gives refunds in the form of credit for canceled private lessons when 24 hours notice has been given. Your credit will be valid for three months from the time of the canceled lesson. Fusion Movement does not give monetary refunds for canceled private lessons.